Shipping & Returns
We want your shopping experience to be simple, smooth, and worry-free.
Cushions
UK Orders
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Orders are typically shipped within 3–5 business days.
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You will receive a tracking number once your order has been dispatched.
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Standard shipping costs are calculated at checkout
International Orders
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We ship to most countries worldwide.
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Delivery times vary depending on your location, typically 7–14 business days.
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Customers are responsible for any customs duties or taxes that may apply.
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Shipping costs are calculated at checkout.
Processing Time
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All orders are processed within 1–2 business days before shipping.
Lost or Damaged Items
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If your item is lost or damaged during shipping, please contact us immediately at info@katewellesley.com , and we will resolve the issue promptly.
Returns & Exchanges
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Cushions can be returned within 30 days of delivery for a refund or exchange.
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Items must be in original condition, unused, and with all tags/packaging intact.
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Feather and down inners cannot be returned if the outer cover has been used or washed.
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Refunds are processed within 7–10 business days.
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Shipping costs are non-refundable.
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Exchanges for different colors or sizes are available; contact us to arrange.
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Damaged or faulty cushions: contact us immediately with a photo, and we’ll arrange a full refund or replacement.
Fabric & Wallpaper (Sold by the Metre)
Ordering
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Fabric and wallpaper cannot be purchased directly through the website.
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Please contact us at info@katewellesley.com to place an order, confirm availability, and arrange shipping.
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Once your order is placed, you will be notified of the shipping date.
Shipping
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International shipping times vary by location.
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Customers are responsible for any customs duties or taxes on international orders.
Returns
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Due to the nature of fabric and wallpaper, returns are only accepted if the item is faulty.
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Please inspect your order carefully upon receipt and contact us immediately if there is an issue.